Customer Service Coordinator

Job Description

BridgeTower Media is seeking a full time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution.

What skills does the job require?

• Proven track record of inbound and outbound customer centric support experience: 1–3 years general office/data entry, customer service, call center, or account management.
• Strong relationship building skills, especially via remote channels.
• Proficiency at proofreading through remarkable attention to detail.
• Able to manage multiple priorities within a fast-pace, deadline driven, multi-discipline, structured environment.
• Articulate and professional in communication with external clients and internal departments.
• Independent self-starter who can also be a team player.
• Strong typing skills (80 WPM minimum) 
• Solid knowledge of MS Office and basic office equipment.
• Reliable home internet connection with minimum 50mbps up/10mbps down

What will you be Responsible for?

• Assist our clients with all their legal ad placement needs including but not limited to deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices.
• The work in this position can be tedious. You must have a sense of urgency, attention to detail with strong organizational and follow-up skills for completeness & correctness.
• Ideal candidate must be able to work independently with little supervision.

What does BridgeTower Media offer?

• A competitive benefits package that includes health, vision, dental, life, short- and long-term disability coverages
• Free 24-hour TeleMedicine and TeleCounseling Services
• Unlimited PTO
• Tuition Assistance Program
• Weekly Pay
• 401K with a company match
• Early weekend jumpstart hours-off at 2PM on Fridays
• Growth opportunities to build your career.

Who is BridgeTower Media?

BridgeTower Media is one of the country’s leading business-to-business media companies with 44 print and digital publications in more than 20 U.S. markets. BridgeTower Media empowers communities with insights and connections to ignite growth in the business, legal, and construction industries. Through a collection of authoritative media properties and publications across the United States, we have deep relationships in the communities we serve, enabling us to provide unparalleled access to industry leaders and expert information.

BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.